UPDATE 26/02/2021 3:00pm - TELEPHONE SYSTEM NOW UP RUNNING AGAIN
Please only call if it is an emergency for today now.
We apologise for any inconvenience caused.
Covid Vaccination Clinics
Running a safe vaccine clinic uses up almost all of our staff and we therefore ask for your understanding that we will be running an emergency only service this coming
Wednesday 3rd March in the afternoon
Please only contact the Practice on these days if your enquiry cannot wait.
If you do not already have an appointment for your Covid vaccination and are in Cohort 3 (all those 75 years of age and over) Cohort 4 (all those 70 years of age and over and clinically extremely vulnerable individuals) or Cohort 5 (all those 65 years if age and over) please contact the Practice on 01872 272272 to book an appointment.
Welcome to the Three Spires Medical Practice
Truro GP Practice
Telephone number: 01872 272272
If you do require urgent medical care at any time when the surgery is closed,
please call 111 to speak to an adviser at NHS 111. If your call is an emergency, call 999.
Please still attend for your appointments, unless you have been instructed otherwise.
The Practice continues to implement a telephone "triage" system. If you need to book an appointment please contact the Practice on 01872 272272 where you will be put through to one of our patient advisors. You will be asked about the reason for your visit and will receive a telephone call from a doctor. If you need to telephone the Practice for a non-urgent matter that does not require an appointment, please be aware that the telephone system is usually less busy in the afternoons. Alternatively, use the eConsult facility (link above).
We continue to see a number of patients at the Practice. Please remember to wear a face covering e.g. a scarf or protective face mask when attending for your appointment. Please do not arrive early for your appointment and limit the number of people in the building by coming on your own (or with one other person if necessary). If you are attending with a child, we would be grateful if only one parent / guardian attends.
We continue to assess the safest way to provide our services to patients and thank you for your patience. Please check back here regularly. For other useful links, including general information about Coronavirus or the latest advice from the Government, visit our webpage: Coronavirus - useful links
Please remember - do not attend the Practice in person unless you have spoken to a doctor or a member of the Practice staff.
We are here to help you. We understand that when you contact us, you may be feeling unwell, anxious or even frustrated but ask that you treat our Practice staff courteously. Any behaviour, verbal or physical, in person or over the telephone, which causes staff to feel uncomfortable, embarrassed or threatened, is totally unacceptable and will not be tolerated.
Message to patients:
On behalf of the partners at Three Spires, I would like to thank you for adapting to the changes that we have introduced in response to the Covid-19 virus. The use of NHS online, 111, telephone triage, video consultations and e-Consult (available via our website) have enabled us to protect our more vulnerable patients and also the wellbeing of our staff, many of whom are working from home. There are numerous resources and links on the NHS and Three Spires websites, we encourage everyone to use these where possible so that the doctors and nurses time can be reserved for the unwell.
Dr Matt Bull
How to register for ordering prescriptions online - click for information
SystmOnline
Manage Appointments, Prescriptions also view Results and coded record online or using the App
Sign up for Systmonline to:
- Book, view and cancel appointments
- Order a repeat prescription or request medication not on your repeat list using the custom box
- Update your Contact Details
- View results and coded record
To sign up for SystmOnline please use the form below and bring it to reception showing ID.
Application for SystmOnline
If you would like to use the Smartphone App please tick the box in the application form. The App is simply called SystmOnline and can be found on the Appstore and Google Play. Alternatively download a QR scanner and scan these QR codes to find the App.
If you do require urgent medical care at any time when the surgery is closed, please call 111 to speak to an adviser at NHS 111.
If your call is an emergency, call 999.
General Practitioner
registered
(Site updated 26/02/2021)