Patient Participation Group

We would like to know how we can improve our service to you and how you perceive the Practice and our staff.

To help us with this, we have set up a Patient Participation Group so that you can have your say. We will ask the members of this group some questions from time to time, such as what you think about our opening times or the quality of the care or service you have received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

What will be involved?

In the beginning, the main role of the group was to give us feedback through surveys. Patients were asked a series of simple questions about how we are doing.  We now hold meetings every three months.
The group will be asked to tell us what questions we should be asking. We will then publish the results along with our proposals to improve the areas it highlights as in need of change. You will have the chance to let us know if you agree with our plans. At the end of the year we will publish the results of our achievements.

Join our Patient Participation Group

If you wish to participate please contact the Practice or complete the online form by clicking on the button shown below.

OR: if you prefer, you can download the sign-up form below, print it out, fill it in, and post it to the Practice, put it through the letterbox, or hand it to a Receptionist.

Download the pdf version of our sign up form

We aim to acknowledge your request within a few days.

Please note that the PPG cannot become involved in matters of a specifically medical or clinical nature.

Non-urgent advice: Date of next Patient Participation Group meeting

Date(s) to be announced

Frequently asked questions

Q  Why are you asking people for their contact details?
A  We would like to be able to contact people occasionally to ask them questions about the surgery and how well we are doing to identify areas for improvement.

Q  Will my doctor see this information?
A  This information is purely to contact patients to ask them questions about the surgery, how well we are doing and ensure changes that are being made are patient focused. If your doctor is responsible for making some of the changes in the surgery they might see general feedback from patients.

Q  Will the questions you ask me be medical or personal?
A  We will only ask general questions about the practice, such as short questionnaires.

Q  Who else will be able to access my contact details?
A  Your contact details will be kept safely and securely and will only be used for this purpose and will not be shared with anyone else.

Q  How often will you contact me?
A  Not very often, perhaps 4 – 6 times a year

Q  What is a patient participation group?
A  This is a group of volunteer patients who are involved in making sure the surgery provides the services its patients need.

Q  What if I no longer wish to be on the contact list or I leave the surgery?
A   We will ask you to let us know by email if you do not wish to receive further message

The National Association of Patient Participation

The national association for patient participation aims to promote the role and benefits of PPGs to patients, the public and health professionals, to create more understanding of the value of true patient participation also to promote the support available from N.A.P.P.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 2018. The Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.