Practice Management
Mrs Katy Roussel (f)
Operations Manager
Mrs Sarah Boon (f)
HR Manager
Mrs Karen Casanove
As Office Manager, Karen leads our team of receptionists.
Patient Engagement Officer & Truro PCN Administrator
Mrs Lauren Burt (f)
Administration
Mr Ross Parsons (m)
IT Officer
Mrs Louise Pearson (f)
Miss Leah Rance (f)
Ms Michelle Green (f)
Mrs Jill Oakley (f)
Mrs Aleksy Reynolds (f)
Secretaries
Mrs Nicola Morris (f)
Part-time Medical Secretary
Ms Lorna Derrig (f)
Part-time Medical Secretary
Mrs Kate Coleman (f)
Part-time Medical Secretary & Administrator
The staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. Our staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.