Kernow Clinical Commissioning Group is the new shadow commissioner of health services for people living in Cornwall and the Isles of Scilly. If you would like to know more, please click on the link below.
The Patient Advice and Liaison service (PALS
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.
You can find officers from PALS in your local hospital.
How can PALS help?
PALS provides help in many ways. For example, it can:
- help you with health-related questions
- help resolve concerns or problems when you’re using the NHS
- tell you how to get more involved in your own healthcare
PALS can give you information about:
- the NHS
- the NHS complaints procedure, including how to get independent help if you want to make a complaint
- support groups outside the NHS
PALS also helps to improve the NHS by listening to your concerns and suggestions.
How do I contact my nearest PALS?
You can find your nearest PALS office on the NHS Choices website.
You can also ask your GP surgery or hospital for details of your nearest PALS.
Making a complaint
If you're not happy with an NHS service you can make a complaint. You should complain to the person or organisation providing the service first, such as the GP, dentist, hospital or pharmacist. Alternatively, you can complain to the commissioner of that service; either NHS England or the area Clinical Commissioning Group (CCG).