From Monday 2nd September, The Three Spires Medical Practice will be introducing a new appointment triage system.
Our practice has an active working group comprising GP Partners and management team members who continuously review our demand and capacity together with our processes and appointment system. Following review, we have noticed a huge increase in demand for the services we provide.
The aim of the new triage system is to reduce telephone wait times and ensure patients are seen in a prioritised, timely manner based on their clinical needs.
Instead of patients calling the Practice on the morning and having to face long call queues, we are asking our patients to complete an online consultation form which will then be reviewed by your registered GP (providing they are here that same day). You will then be contacted by a member of our team to have the appropriate follow up arranged.
We appreciate this is a large change, however we would be so grateful for your co-operation as together, we need to ensure we offer and maintain a sustainable, safe and effective service to all our patients.
Please keep an eye on our website and Facebook page as we will be providing you with much more detail on this.